There’s a lot of buzz around managed services these days. The reality is that most technology providers are making this a primary component of their service offering. Unfortunately, replacing the help desk with automated and newer technologies. Ultimately making it difficult for your employees.
Your employees will also need individualized support for their technology problems.
Help desk services are a critical part of keeping your business running. Whether it’s for a computer that doesn’t boot correctly, a notebook that can’t connect to the VPN, or a hardware failure or malfunction.
What Is Outsourced Help Desk?
Your employees undoubtedly have questions about their technology.
- What is wrong with my system?
- How do I set up new hardware or software?
- Where can I learn how to use this?
And these questions are keeping them from being productive.
An outsourced help desk allows you to support your employees throughout the day. Without spending additional resources supporting the technology they use.
With support technicians available all day, Gartman Technical Services provides a comprehensive approach to an outsourced help desk. We support your employees so they can back to the things that matter – serving your customers.
Do I Need An Outsourced Help Desk?
What a great question.
Depending on the nature of your business, the size of your team, and your technology needs it may not be right for you.
We often see a business grow to need an outsourced help desk when your team is busy serving customers. They no longer have the time to deal with technology issues.
In fact, many businesses have someone on staff whose secondary job is to support the computer and network systems. After a while the work becomes more mission critical. This ultimately keeps them from doing what they were originally hired to do.
Outsourcing your help desk can help you with the support your need, at a cost you can afford.
Outsourcing to Gartman Technical Services gets you decades of experience at a fraction of the cost to hire just one full-time person.
How Do I Know Gartman Technical Services Is Right for Me?
The best way to know if Gartman Technical Services is right for your outsourced help desk is to learn more about us.
If you think we might be a fit for you and your company, contact us and schedule a free consultation.
There’s no obligation to move forward. In order for us to know if we’re the right company for you, we’ll ask a few questions to better understand your needs and the needs of your employees.
If everything looks good, we’ll talk about the next steps and show you how outsourcing your help desk will ultimately save you time, money, and improve employee and customer satisfaction.