You can’t start a business today without investing in some form of technology.
And as your business grows, the dependence on technology grows even greater.
We also know that one size doesn’t fit all when crafting your total technology solution.
At Gartman Technical Services, our focus is on turning your information technology investment into an asset for your company.
By leveraging our decades of experience, we know how to craft the perfect solution. And this keeps your technology up and running when you need it most.
We accomplish this through our three-stage IT consulting process.
Stage 1 – Plan
Contrary to popular belief, investing in your technology involves a complete understanding of how it is going to be used to support your business.
Whether you’re investing in new equipment, upgrading old equipment, or expanding your team to multiple locations it’s important to have a full understanding of your goals and the company’s plan.
We save our clients the hassle, the frustration, and the downtime by having a complete understanding of the project and presenting it in a way that makes sense to your business unit.
And it’s not until we have your agreement to move forward with the plan do we take action.
It’s important to us that you be involved in the process. And this commitment is what helps us develop our core philosophy when delivering our service.
Stage 2 – Deliver
We know how exciting it is to have your IT guy show up and work on your system for hours. In the meantime, your employees sit around and wait for the network to go back up.
Yeah, it’s not really very exciting, is it?
How did it feel to tell your customers you couldn’t service or schedule them because the computers were down?
Or worse, you sent everyone home early to minimize the impact to your bottom line?
And because we spend the time detailing the rollout of our services, we are able to minimize downtime and the impact to your bottom line.
As business owners ourselves, we know what it means to protect your revenue and your customer’s satisfaction.
Which is why we also walk you through every step of the delivery process.
From installing and upgrading equipment, to the installation and ongoing support with our Managed Service Program.
You will have the confidence in knowing we’ve thought through the worst case scenarios and have a plan in place to minimize the impact to your business.
Stage 3 – Maintain and Support
We know what you’re thinking…
I purchased Managed Services before and I never saw the techs. I had to dial an 800 number only to sit on hold and walk through the most basic of tasks to troubleshoot the problem.
They just installed some software on my computer to tell me there was an issue and then I had to contact them on a problem they found and should have fixed.
Okay, we’ll admit it.
Our Managed Services do include software we install on your computer, 24/7 monitoring of your computers and network, and… live on-site technical support.
That’s right, we’ll be on site to diagnose and fix any systems problem that occurs while we’re managing your network.
Not sure how it works? Don’t believe us?
Contact us today to find out if our IT Consulting services are right for you.